Responsible Gaming at AZJILI — Play in Control

Our Commitment to Safe Play

AZJILI is committed to providing a gaming environment that is transparent, fair, and safe. We are PAGCOR-licensed, which means we are legally obligated to meet regulatory standards for player protection — but our commitment goes beyond compliance. We believe every player deserves accurate information about how games work, what bonuses actually cost, and how to access help if play stops being fun.

Gambling at AZJILI should always be entertainment. Game outcomes are determined by a certified Random Number Generator — they are not predictable, and no strategy guarantees a profit. The house edge exists in every game. Play with money you can afford to lose, and set limits before you start.

Player Tools Available in Your Account

The following tools are available to every registered player directly from their account settings:

• Deposit Limit — set a daily, weekly, or monthly cap on how much you can deposit in Philippine Pesos
• Loss Limit — cap the amount you are willing to lose over a set period; once reached, further play is blocked until the limit resets
• Session Time Limit — receive a notification when you have been playing for a defined number of minutes or hours
• Cooling-Off Period — take a short break of 24 hours to 6 weeks; during this time your account cannot be used for wagering
• Self-Exclusion — request a full account suspension for a minimum of 6 months; this is irreversible for the duration chosen
• Reality Check Reminders — periodic pop-ups showing how long you have been playing and your net result for the session

To activate any of these tools, navigate to Account Settings → Responsible Gaming. Self-exclusion and cooling-off requests are processed by our team within 24 hours.

Recognising Warning Signs

Problem gambling can develop gradually. The following signs may indicate that play has moved beyond entertainment:

• Spending more money or time gambling than you planned
• Chasing losses — betting more to try to recover money lost in previous sessions
• Borrowing money or selling possessions to fund gambling
• Hiding gambling activity from family or friends
• Gambling to escape stress, anxiety, or personal problems
• Neglecting work, school, or family responsibilities because of gambling
• Feeling irritable or anxious when not gambling

If you recognise any of these patterns in yourself or someone close to you, please use our responsible gaming tools and reach out for support.

Protecting Minors — 21+ Only

AZJILI is strictly for players aged 21 and above, as required by PAGCOR regulations. Age is verified during the KYC process using a government-issued ID (e.g., UMID, Passport, Driver's Licence, PhilSys ID). Accounts found to be operated by minors are immediately suspended.

If you share a device with younger household members, we recommend logging out after each session and enabling device-level parental controls to prevent access to gambling platforms. Do not share your AZJILI login credentials with anyone.

Where to Get Help

You do not have to manage gambling-related concerns alone. The following resources are available in the Philippines:

• NCMH Crisis Hotline: 1553 — free, confidential, available 24/7. Staffed by mental health professionals who can help with problem gambling and co-occurring concerns
• AZJILI Responsible Gaming Support: reach our dedicated team via live chat 24/7 to activate limits or discuss self-exclusion
• DOH Mental Health Line: 1800-10-USAPNATIN (1800-10-8727-28467) — additional mental health support

All calls to NCMH 1553 are free from any network and completely confidential. There is no obligation and no judgment — help is there when you need it.